MODIV TAKE: The more consumers expect from their experience, the harder hotel chains will have to work to ensure brand strategies and CX function as one.
Kantar | Businesses must close the gap between CX and brand promise ➤
MODIV TAKE: If you’re not thinking about AI, you should be.
MODIV TAKE: The simple segmentations and hotel-scale categories the industry has been making decisions with are becoming less and less useful.
Hotel Yearbook | Is it the end of the brand as we know it? ➤
MODIV TAKE: As whispers and shouts of inflation continue, how is your brand staying close to how travelers are truly reacting?
Business Travel Now | The fight for budget travelers is on ➤