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Maximizing Value to Hotels & Customers through Corporate Travel Services

 

CASE STUDY

OPPORTUNITY

The Client was spending over $1.2M across multiple third parties and technology vendors to manage various pieces of the still very painful, laborious RFP process for a global portfolio of ~300 hotels.
  • 01 APPROACH
  • 02 MAKING MOVES
MODIV analyzed the hidden cost of on- and off-property sales time spent on the process, estimated at $1.9M, and recommended a move from complex and fragmented processes to a centralized, simplified and streamlined solution.
  • Analyzed the current process, documented gaps and built a centralized model specific to the Client
  • Developed transition plans from the various third-party vendors
  • Executed a communications plan to facilitate change across all sales stakeholders
MEASURABLE RESULTS
$400K Immediate cost savings to company and owners
$1.9M In sales time returned to the salesforce
100% RFP rate response within 1.5 weeks (from 68%)
7 Days Over Nielsen brand awareness benchmarks in brand desirability
57% Increase in accepted Revenue Management guidance
1.4% Lift in rate growth
CLIENT TAKE
s3 89 crop

READY TO EVOLVE?