Maximizing Value to Hotels & Customers through Corporate Travel Services
The Client was spending over $1.2M across multiple third parties and technology vendors to manage various pieces of the still very painful, laborious RFP process for a global portfolio of ~300 hotels.
- 01 APPROACH
- 02 MAKING MOVES
MODIV analyzed the hidden cost of on- and off-property sales time spent on the process, estimated at $1.9M, and recommended a move from complex and fragmented processes to a centralized, simplified and streamlined solution.
- Analyzed the current process, documented gaps and built a centralized model specific to the Client
- Developed transition plans from the various third-party vendors
- Executed a communications plan to facilitate change across all sales stakeholders
$400K Immediate cost savings to company and owners
$1.9M In sales time returned to the salesforce
100% RFP rate response within 1.5 weeks (from 68%)
7 Days Over Nielsen brand awareness benchmarks in brand desirability
57% Increase in accepted Revenue Management guidance
1.4% Lift in rate growth
“MODIV CTS has been a winning solution for us, the cost savings and recouping wasted time of salespeople on the RFP process are great. Our RFP performance metrics are exceeding our expectations across the board.“