Companies are reducing loyalty rewards due to cost and changing consumer behavior.
MODIV TAKE: Is there a way to make sure the benefits that lose out on are the ones customers won’t miss?The Associated Press | Companies rein in customer rewards programs ➤
The short-term rental market is either on the brink of armageddon or this is normalization….depending on who you talk to.
MODIV TAKE: Where are we getting the balances, local perspective that’s showing the long game of performance?
Hotels are still embarrassed to be so far behind in the digital race.
MODIV TAKE: Are technology and digital among the most critical fish to fry for hotels right now?